Gaming should be enjoyable — not stressful. xb99 believes every player should know their limits. All our responsible gaming tools, guides, and support services are available here in one place.
Remember: Gaming is entertainment. It is not a source of income. If you feel that gaming is having a negative impact on your daily life, please reach out to our support team.
Responsible gaming means approaching gaming with a mindset of conscious decision-making — how much time you spend, how much money you wager, and when to stop. At xb99, we believe gaming is only truly enjoyable when it fits alongside the other responsibilities in your life.
Online gaming is growing rapidly in Bangladesh, with millions of people playing casino games, Sports Betting, and slots every day. However, a small number of players may unknowingly drift toward excessive gaming. That's exactly why xb99 places such a strong emphasis on responsible play.
The core principles of responsible gaming are: play for entertainment, stay within your budget, respect your time limits, and never chase losses with bigger bets. Follow these simple rules and gaming will always remain an enjoyable experience.
Every xb99 account comes with built-in responsible gaming tools that you can activate at any time.
To ensure responsible gaming on the xb99 platform, we follow a set of core principles — and we encourage all our players to do the same.
Xb99 gives every player full control over their gaming experience. Our platform includes several built-in tools that you can set up entirely on your own.
All these tools are completely free and can be activated at any time. Some limits take effect immediately after activation; others are applied within 24 hours.
Self-Exclusion is a feature that lets you block access to your own account. It's ideal for anyone who feels they need some distance from gaming.
Xb99 offers flexible self-exclusion periods: 6 months, 1 year, 2 years, or permanent. If you choose permanent self-exclusion, your account cannot be reopened.
Once self-exclusion is active, you will no longer receive promotional emails or bonus offers, and any attempt to create a new account will be blocked.
Log in to your xb99 account and go to your profile settings.
Click on the "Responsible Gaming" option in the Settings menu.
Select the "Self-Exclusion" option and choose your preferred duration.
Confirm your decision. Your account will be locked immediately.
Xb99 is strictly for players aged 18 and above. Protecting minors is our top priority. Age verification is mandatory at registration, and we may request additional identity documents if there is any doubt.
If you are a parent or guardian and children have access to your device, please follow the steps below:
Any account found to belong to a minor will be closed immediately and all balances will be refunded.
If you or someone close to you is showing the signs below, don't wait — seek help right away.
Spending beyond your budget: You are spending money meant for essential expenses (rent, groceries, bills) on gaming.
Losing track of time: You lose track of when you started and hours pass without noticing.
Chasing losses: You are placing bigger bets after losses in an attempt to win your money back.
Strained relationships: Gaming is causing problems in your relationships with family or friends.
Tendency to hide it: You are hiding your gaming from family or lying about it.
Borrowing money: You are borrowing money from friends or acquaintances to keep playing.
Discomfort when not playing: You feel mentally restless or irritable when gaming is not available.
Neglecting work and studies: Gaming is preventing you from meeting your professional or academic responsibilities.
Read the questions below and answer them honestly. If you answer "Yes" to more than 3, please speak with our support team.
This assessment is not a diagnosis — it's simply a way to help you reflect honestly. Answering truthfully will help you decide whether any action is needed.
Register securelyHave you spent more on gaming than your budget allowed in the past month?
Have you ever chased your losses by betting more to recover what you lost?
Have you had arguments with family or friends over your gaming?
Have you repeatedly tried to cut back or stop gaming but failed?
Do you feel anxious or restless when you are unable to play?
Have you borrowed money or sold assets to keep playing?
Are you prioritizing gaming over work, studies, or family responsibilities?
We have built a safe gaming environment by combining technology with hands-on human support.
Set your deposit, bet, and session time limits as you see fit. Reducing a limit takes effect immediately; increasing one requires a 24-hour waiting period — this protects you from making impulsive decisions in the heat of the moment.
An automatic pop-up will appear every 30, 60, or 90 minutes — reminding you how long you've been playing and how much you've won or lost. This small reminder can prevent significant losses.
Our trained support team will listen to you in complete confidence. If you have any concerns about your gaming, reach out via live chat or email — you'll get support, not judgment.
Age and identity verification is mandatory at registration. This isn't just a legal requirement — it ensures that only verified adults can access our platform.
Your full gaming history, win/loss records, and spending details are available to you at any time. Keeping track of your activity is the first step toward responsible gaming.
You can pause your account instantly with a single click at any time. During the cooling-off period, no games can be played and no deposits can be made.
All responsible gaming tools on xb99 are completely free. Register today, set your own limits, and play with peace of mind. Or download our app — stay safe wherever you are.